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  • How is my child assessed for the appropriate swim level?
    The assessment process at Little Snappers begins either with our level guide self assessment, our online booking form or a friendly conversation with our customer care representatives. Based on a few simple questions, we will place your child into the most suitable swim level. On the first day, our skilled instructors will further assess your child to ensure they are in the correct level. Self assess your child's level with our Level Guide here. Allow our team to asses your child's level by selecting your location and completing our Expressions of Interest Form here. Read about our levels here.
  • What happens if my child needs to change levels after the first assessment?
    If any adjustments are needed after the initial assessment, our dedicated customer care team is here to help. We will work with you to find a more suitable class that matches your child's skill and comfort level. Our priority is to ensure your child has the best learning experience possible.
  • What should I expect on our first day at swimming lessons?
    When arriving you must check in at reception. The reception will advise you of your instructor and area you will be swimming in. Please be sure to arrive early. This will help your little one to adjust to the new environment. Each and every child is different in new surroundings so be sure to be supportive and believe in the process. Prior to your first day, be sure to download our customer portal app and complete your billing information. All fees must be paid in advance for the remaining billing cycle which is every fortnight. Your fees will be prorated depending on which day of the billing cycle you have begun lessons on.
  • What do I need to bring to swimming lessons?
    Our facilities are very comfortable and have heated change rooms (when needed), hot showers, change cubicles and baby change tables. Please remember to bring the following to each lesson: Your child's swimmers (under 3 years old please wear a swim nappy and swimmers over the top for double layer of protection) If you are swimming with your child, don't forget your swimmers too! Towel Caps & Goggles if applicable - we carry a wonderful brand called Vorgee Fresh clothes, fresh nappy, etc
  • What if I'm not satisfied with the first lesson?
    If, for any reason, you are not satisfied with your child's first lesson, there is no obligation to continue. We understand that every child is unique, and we want both you and your child to feel comfortable and happy with the learning environment. Our customer care team will assist you in exploring other options or addressing any concerns you may have.
  • What qualifications do Little Snappers Instructors hold?
    All Little Snappers swimming teachers and coaches are required to attain a nationally recognised teaching qualification from either Swim Australia or Austswim or equivalent. Our program director is an award winning Swim Australia course facilitator. In addition, Little Snappers requires all staff to sit the Little Snappers Teaching Certification course, prior to taking their own classes. Requirements are:- Austswim/Swim Australia Teacher of Babies & Toddlers & Strokes 80 Hours of shadow teaching 40 hours of micro teaching 40 hours independent teaching with lead instructor overseeing Online theory training module Practical Test CPR & First Aid Certification WWC Check
  • Is swimming more than once a week beneficial?
    Absolutely! The more a skill is practiced, the faster you will attain that skill. It has been proven over 35 years in the industry that it vastly accelerates the learning process. Look at it like this – Ever tried to learn Guitar or a new language practicing once a week for 30 minutes? Well, you may pick up a new chord or a new word every week, but there are thousands of chords and words! The general rule of thumb in swimming lessons is 2 weeks 4 times the results!
  • How long will it take for my child to learn to swim?
    Swimming lessons should be embraced as part of your life, rather than a once off period. Think about swimming lessons as a long-term process, rather than an event. To ensure continuous skill development, lessons need to be a regular part of your child’s weekly routine. As children learn, they progress at their own pace and master the skills appropriate for their age. We consider a child to have learned to swim well when they can perform the promotion skills of our Croc Squad – these include swimming 400 metres Freestyle, 200 metres Backstroke, 100 metres Breaststroke, and 50 metres Butterfly, all with correct starts and turns and maintaining good technique over those distances.
  • Should I continue classes during winter?
    Absolutely! Our focus is to create an environment that is consistently comfortable no matter what season it is, giving you the opportunity to stay enrolled 12 months of the year. Children’s skill retention is lost extremely fast if there is not consistent or regular exposure to the practice and upkeep of skills.
  • Can I track my child's progress and see the skills they have achieved?
    Yes! Our Customer Portal records your child's progress. You can view the skill set your child is working on in their level and see what they have achieved. When your child graduates from that level they will receive a certificate!
  • What if my child is regressing?
    Throughout life, children, much like adults, will always progress, plateau & regress. We must always trust the process and remain consistent with the skills. Although some skills may take a little longer to accomplish, practice will always make perfect.
  • What are the benefits for my child to starting swimming early?
    An early introduction to water helps to ease the anxiety of the swimmer at a later stage. Making children and parents comfortable in the water right from the very start will create a bond and love and respect of the water. That’s why we offer a free water education course for 3 to 6 month old babies and their care givers. University studies have also shown babies who swim from an early age reach their land based milestones much sooner than those who don’t. This includes numeracy, verbal and physical milestones.
  • Does my child need a cap and goggles?
    Caps and goggles are not mandatory, but we highly recommend them, especially for children aged 3 and up. Wearing a cap offers benefits such as maintaining water hygiene and keeping hair out of your child's face, preventing water from dripping into their eyes. It also instills good habits related to water safety, as children become accustomed to putting on their swimming costume and equipment. Goggles, while not mandatory, provide numerous advantages. They allow children to explore the underwater world, aid in stroke development by ensuring learners maintain open eyes to see the pool's edge, and promote breath holding. Additionally, goggles contribute to better line of sight and depth perception, enhancing overall safety during swimming activities.
  • Does Little Snappers use floaties?
    There is a time and a place for floatation aids. It is imperative that children do not rely on floaties for swimming as they encourage a bad head and body position. Floaties (muscles) are only used when teaching treading water and pop up breathing in the very beginner levels.
  • Do you offer adaptive learning?
    Yes, we are committed to providing inclusive swimming experiences. We have instructors who have undergone specialised training to cater to students with diverse needs. If your child requires specific accommodations or adaptive learning techniques, please inform one of our customer care team members. We are dedicated to creating a supportive and inclusive environment for all students to thrive in their swimming journey.
  • Will my child receive a certificate of achievement?
    Yes! Your child will receive a colourful printed certificate of completion for each level they achieve.
  • How do I make a booking?
    There are several ways to book. Self book through the customer portal here. Make sure you have self assessed your child's level through our Level Guide here. Send an expression of interest form by selecting your location here. Call or email by selecting your location here.
  • Do you offer makeup lessons?
    We are pleased to offer unlimited makeup lessons with terms and conditions. We require 24 hours notice to be eligible for a makeup token. Once a makeup token is issued, you are welcome to use it to book your makeup class via the Customer Portal. Clients must self book makeup lessons in the Customer Portal. Our team can assist with your handheld device if you have issues. Makeup tokens expire after 90 days. There is no monetary value to makeup tokens. No refunds for makeup tokens. Only valid to book with a paid current booking. Terms & Conditions Please note that all makeup classes must be self booked in the Customer Portal. Our team is happy to guide you through this process on your handheld device should you find any issues. It is your responsibility to use your tokens within the 90 day allocated period. There is no monetary value to your makeup tokens and under no circumstances will refunds be given for unused tokens. Nor are clients able to use their tokens without a paid current booking. Accounts must be in good standing and paid up to date in order to be eligible for makeup classes. Please understand that makeup classes put a heavy strain on the Learn To Swim journey. They are to be used with great discretion. Having excessive makeup students in our regular class schedule can be disruptive to learning. We recommend using makeups sparingly. Should our schedule be too full to accomodate your makeup tokens, and the tokens expire after 90 days, you will forfeit these tokens. Please know the tokens are a goodwill gesture but our regular scheduled classes will always take precedence over makeups. We encourage you to attend your regularly scheduled lessons and avoid makeup classes.
  • How do I schedule a makeup lesson?
    Use the Customer Portal to book your makeup class. You can access more information about the Customer Portal here. Our team can guide you through the process if needed.
  • What are the conditions for makeup lessons?
    Makeup classes require 24-hours notice, and tokens must be used within 90 days. There is no monetary value to makeup lessons, and they can't be used without a paid current booking.
  • Is there a limit to the number of makeup lessons I can schedule?
    While there's no strict limit, we recommend using makeups sparingly to avoid disruption.
  • Do you offer fortnightly lessons?
    Unfortunately, we do not offer fortnightly lessons. We understand this can be challenging for our families with split care or work schedules that do not accomodate weekly committed lessons. Many of our fortnightly families have confirmed weekly classes and use makeup tokens to reschedule the classes they are unable to attend. Makeup tokens are subject to our terms and conditions.
  • Do you offer private one on one lessons?
    In certain instances, we recommend students to have private one on one lessons for the best possible outcome of their learning. If you are interested in learning more about our private classes, please reach out to your closest Little Snappers.
  • When does my booking end?
    You let us know when you would like to leave the program. We just require 2 weeks notice and we will prorate and refund any credits you have. Use the Customer Portal to notify us of your exit from the program. Makeup tokens are not to be used in lieu of your 2 week notice.
  • Can I cancel anytime?
    Yes, with 2 weeks notice via the Customer Portal. Makeup tokens can not replace the notice period.
  • Can I change my class at anytime?
    Yes, you have the flexibility to make changes to your class schedule. If there are changes in your schedule or you need to permanently switch to a different day or time, the process is hassle-free through our Customer Portal. Just identify the current class level your child is enrolled in, then browse our schedule for the desired day and time. Once you've found a suitable slot, request the transfer through the portal. Our diligent customer care team will promptly review the request for appropriateness and approve it.
  • Are your swim schools open year round?
    Yes! We operate on a perpetual schedule year round. We close for roughly 2 weeks over Christmas. We know your school age children love having activities during school holidays and we want to ensure their skills are maintained over this period. If your family is going away, no problem! Just login to our Customer Portal to record your future absences and be eligible for make up lessons.
  • Can I change my lesson time when my baby changes sleep schedule?
    Absolutely. You can change days and times at any stage. We understand as babies grow older, their sleep habits may change. Just login to our customer portal and submit a class change request by finding a class time that is more suitable in our schedule. If you need assistance, our team is always happy to help.
  • How much do your lessons cost?
    Our prices vary from location to location. For up-to-date costs, contact your nearest Little Snappers Swim School.
  • What is your payment schedule?
    We bill you fortnightly in advance. Fees are due on the Thursday prior to the fortnight dates being charged. All accounts must have a current debit or credit card on file in their customer portal. To avoid being charged automatically for your fortnightly fees, you are welcome to make an advance payment over the counter or through the customer portal.
  • When are fees due?
    Fees are due on Thursdays before the fortnight dates are charged.
  • Can I make an advance payment?
    Yes, you're welcome to make advance payments through the customer portal or at the front desk of your swim school. We accept cash and credit card over the counter.
  • How do I update my payment information?
    You can update payment details in the Customer Portal.
  • What happens if my account is not up to date?
    Accounts must be current to be eligible for makeup classes. An account representative will contact you if your account is not up to date. Unpaid accounts are subject to cancellation.
  • I do not want to store my card details in the Customer Portal. Is that possible?
    Unfortunately, stored payment details are a condition of your booking. You are always welcome to pay in advance at reception to avoid payment processing on your stored card.
  • What happens if my class lands on a Public Holiday?
    As our facilities maintain the same level of expenses on a Public Holiday including staff wages, if your weekly lesson falls on a Public Holiday, you will be charged as normal and allocated a makeup token. Additional sessions on the weekend will be opened to accomodate these makeup lessons. You are also able to book into any of our normal weekly classes.
  • Do you offer free trials or assessments?
    Your first lesson is always free. The evaluation of your child's abilities commences either through our user-friendly booking form or a conversation with our customer care representatives. Through a few straightforward questions, we'll place your child in the most suitable level. On the first day, your instructor will further assess to ensure the accurate level placement. If the class proves fitting, you can seamlessly proceed with your original booking. In case adjustments are required, our customer care team is ready to help you find a more suitable class. If, for any reason, you are dissatisfied with the first lesson, there is no obligation to continue. Your satisfaction is our priority.
  • Do you charge a registration fee?
    No. We do not charge any sign on fees or registration fees.
  • Are you able to accomodate NDIS funding?
    Yes, we can assist you with NDIS funding. Our customer care team is available to provide a detailed invoice for you to submit for NDIS funding. It's important to note that while we support NDIS funding, our terms and conditions for lessons remain unchanged. To maintain your booking, you must stay two weeks in advance with payment at all times. Unfortunately, we are unable to wait for NDIS payments to be processed. If NDIS payments are made through direct transfer to our bank account, you have the option to cover the lesson costs until the payment is received, ensuring your account stays in good standing. Alternatively, you can delay the start of lessons until the NDIS payment is processed. Any cancellations with accounts in credit will require the funding to be returned in the method it was received. If the payment was received directly from NDIS, we will refund it directly back to NDIS. Your understanding and cooperation in adhering to these terms contribute to the smooth management of NDIS-funded lessons.
  • Do you offer sibling discounts?
    Absolutely! We value family participation, and we're pleased to offer a 15% discount for families with three or more children. Please note that this discount does not apply to any ongoing special promotions or other discounts. We aim to make our swim programs accessible and enjoyable for all members of your family.
  • Are your pools heated?
    YES! What is the first reason babies often cry in swimming lessons? Because they are cold! There are a number of variables in creating the perfect Learn To Swim environment and water temperature is right at the top of that list. To get the most out of our swimmers, water is heated to the most comfortable level for every swimmer in the pool.
  • How clean is your water?
    We aim to have a water turnover of 90 minutes, 3-4 times faster than that of a domestic pool. Each and every pool is automatically tested every two minutes and adjusted accordingly by a computer with a state of the art filtration system. Water is also manually tested 4 – 6 times a day to ensure it is always perfect. Most of our pools are equipped with secondary sanitisation systems being UV and Ozone treated water.
  • Are your pools Magnesium?
    Yes! All of our purpose built pools are Magnesium mineral pools. Our Highland Park location will be upgraded to this system soon.
  • Do I need to supervise my child at the swim school?
    Always. You are required to stay with your children at all times.
  • Do you have change rooms and showers?
    Yes! Our swim schools provide clean and beautiful change room facilities complete with change cubicles, showers, and baby change tables.
  • What is the Customer Portal?
    The Customer Portal is the tool that we use to manage your account information, bookings, absences, makeup lessons and payments. It is also used to track skills and achievements of your child. Easy Bookings: Schedule swim classes effortlessly. Notify Absences: Notify us of absences for makeup class tokens. Simple Makeup Classes: Easily book makeup lessons. Track Progress: Monitor your child's swimming skills and achievements. Manage Siblings: Track schedules and progress for multiple kids in one place. Seamless Payments: Pay swim school fees securely. Stay Informed: Get updates on news, events, and schedule changes. You can learn more about it here.
  • How do I access the Customer Portal?
    There are several ways to access the Customer Portal. Download the Little Snappers Swim School App Apple App Store here Google Play Store here Access the Customer Portal via any web browser here. (we recommend Chrome)
  • How do I download the Little Snappers Swim Schools app?
    The Little Snappers Swim Schools app is available on iPhones and androids. Apple App Store here Google Play Store here Instructions on how to login can be found here.
  • Do I need to download the App to manage my account?
    No, it is not a requirement to download the app in order to manage your account. You are welcome to access your account information via any web browser. Although the app ensures efficiency and customer ease in logging in and management of features.
  • I can't seem to create a new account in the Customer Portal. Can you help?
    If you have every emailed us or filled in an online enquiry form, you most likely already have an account in the Customer Portal. Please just use the Forgot Password option to reset your account.
  • Can I change my class schedule through the Customer Portal?
    Yes, you can easily request schedule changes through the Customer Portal.
  • I can't find a makeup class in the Customer Portal. Can you help me?
    There are a few possible reasons for issues with makeup classes: If your child has recently changed levels and you are still owed makeup lessons, our team must manually adjust the level assigned to your makeup token to open up new options for you. Please send us an email or see us at your next visit. Your child may be assigned a level without many options in our schedule. There are some levels that are more popular than others. The more popular a level is the more options will be available for makeup. If this is the case, speak to a customer care member to assign more level options to your makeup tokens. This will mean you might need to book a level up or down from your students actual level to accomodate. If you continue to have technical difficulties booking a makeup class in the Customer Portal, please see one of our friendly customer care team members at your next visit, or please send us an email.
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